Refund policy

Return and Refund Policy

Effective Date: 16/03/2026

At CDE Hardware, we want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help.

1. Returns

You have 30 days from the date of delivery to return an item.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it.
To initiate a return, please contact our customer service team at [email/contact form link] with your order number and reason for return.

2. Non-Returnable Items
Certain items cannot be returned, including:

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5 business days to the original payment method.
Shipping costs are non-refundable, except when the return is due to a defective or incorrect item.

4. Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, contact us at CDEHardwareaus@gmail.com

5. Shipping Returns

You will be responsible for paying your own shipping costs for returning your item, unless the item is defective or incorrect.
We recommend using a trackable shipping service to ensure your return reaches us safely.

6. Contact Us
If you have any questions about returns or refunds, please contact us: